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Refund Policy

Last updated: 10.9.2024

At Plan2Meal, we strive to provide the best possible service to our customers. This Refund Policy outlines our guidelines for refunds and cancellations under our new pricing strategy.

1. Free Trial Period

  • All new subscribers are eligible for a 14-day free trial
  • No credit card required to start the trial
  • Cancel anytime during the trial period without charge

2. Subscription Refunds (Recipe Master Plan)

  • Full refunds available within 14 days of first payment after trial
  • No refunds for partial use after first 14 days
  • Cancel anytime, effective at the end of the current billing cycle

3. One-Time Purchase Refunds (Recipe Vault Plan)

  • Full refunds available within 30 days of purchase if not substantially used
  • After 30 days, refunds at the discretion of Plan2Meal management

4. Refund Process

  • Refunds are processed to the original payment method
  • Processing time may vary depending on your payment provider
  • You will receive an email confirmation once the refund is processed

5. How to Request a Refund

  • Log in to your account and navigate to the 'Billing' section
  • Click on 'Request Refund' and follow the prompts
  • Alternatively, contact our support team for assistance

6. Exceptions

  • No refunds for account terminations due to violations of our Terms and Conditions
  • We reserve the right to refuse refunds in cases of suspected fraud or abuse

7. Approval Process

  • All refund requests are reviewed within 3 business days
  • We may request additional information to process your refund
  • Approved refunds are typically processed within 5-10 business days

8. Contact Us

This Refund Policy is part of our Terms and Conditions. By using Plan2Meal, you agree to this policy. We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website.