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Refund Policy

Last updated: 10 September 2024

This Refund Policy explains the rules for Plan2Meal refunds and cancellations. Store and payment-provider rules may also apply to your purchase.

1. Free trial period

  • Eligible new subscribers may receive a 14-day free trial
  • The checkout screen states whether payment details are required
  • You can cancel during the trial to prevent the first renewal charge

2. Subscription refunds

  • Refund eligibility depends on the store or payment provider used for the purchase
  • Plan2Meal cannot directly refund purchases controlled by Apple or Google
  • Cancellation takes effect under the billing terms shown by the applicable provider

3. One-time purchase refunds

  • Refund requests for eligible web purchases should be submitted within 30 days
  • Usage, fraud prevention, and mandatory consumer law may affect eligibility

4. Refund process

  • Approved refunds return to the original payment method
  • Processing time depends on the payment provider
  • The responsible provider sends confirmation when processing completes

5. How to request a refund

  • Use Apple's or Google's purchase-support process for App Store or Play purchases
  • For eligible web purchases, contact Plan2Meal support with the purchase details
  • Do not send complete payment-card information

6. Exceptions

  • We may refuse requests connected to fraud, abuse, or a serious Terms violation where the law permits
  • Mandatory consumer rights remain unaffected

7. Review process

  • We aim to review direct refund requests within three business days
  • We may request information needed to identify the transaction
  • Approved direct refunds are usually submitted within five to ten business days

8. Contact us

This Refund Policy forms part of the Plan2Meal Terms and Conditions. We may update it. Changes apply after publication, subject to mandatory consumer law.